SHIPPING POLICY
Last Updated: June 2026
Welcome to Apex Pro Audio Solutions. This Shipping Policy outlines the terms and conditions related to the shipment and delivery of products purchased from our website.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Processing times may vary during peak seasons, promotional events, or due to unforeseen circumstances.
2. Shipping Coverage
We currently ship products across India through trusted courier and logistics partners.
For international shipping inquiries, customers may contact us before placing an order.
3. Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be offered on selected products, categories, or promotional campaigns.
- Additional charges may apply for remote or special delivery locations.
4. Estimated Delivery Time
Estimated delivery timelines are:
| Location | Estimated Delivery |
|---|---|
| Metro Cities | 2–5 Business Days |
| Tier 2 & Tier 3 Cities | 4–8 Business Days |
| Remote Areas | 5–12 Business Days |
Delivery timelines are estimates only and may vary depending on courier operations and local conditions.
5. Order Tracking
Once an order is shipped:
- Customers will receive tracking details via email, SMS, or WhatsApp (where applicable).
- Tracking updates are subject to courier partner systems.
6. Delivery Delays
Delivery may be delayed due to:
- Weather conditions
- Natural disasters
- Government restrictions
- Public holidays
- Transport disruptions
- Incorrect shipping information provided by the customer
Apex Pro Audio Solutions shall not be held liable for delays caused by circumstances beyond our reasonable control.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping details.
If an order is returned due to:
- Incorrect address
- Incomplete address
- Unreachable customer
- Refused delivery
additional shipping charges may apply for re-dispatch.
8. Damaged Package During Transit
If the package appears damaged at the time of delivery:
- Take clear photos of the package before opening.
- Record an unboxing video whenever possible.
- Report the issue within 48 hours of delivery.
- Email or contact our support team with supporting evidence.
Failure to report transit damage within the specified period may affect claim eligibility.
9. Partial Deliveries
For orders containing multiple products:
- Items may be shipped separately based on availability.
- Customers will be informed if split shipments are required.
10. Failed Delivery Attempts
Courier partners may make multiple delivery attempts.
If delivery remains unsuccessful due to customer unavailability, the package may be returned to us. Re-shipping charges may apply.
11. Ownership and Risk
Ownership of products transfers to the customer upon successful delivery.
Risk of loss or damage passes to the customer once the order has been delivered to the shipping address provided during checkout.
12. Installation Services
For products requiring installation or setup services:
- Delivery timelines do not include installation scheduling.
- Installation appointments may be arranged separately based on location and service availability.
13. Contact Us
For shipping-related queries, please contact:
Apex Pro Audio Solutions
📞 Phone: +91-7638827782
📧 Email: info@apexproaudiosolutions.in
🌐 Website: https://apexproaudiosolutions.in